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Performance Indicators
Where our tenants come from
Chart: New tenancies in 2002 - country of origin.
Repairs completed within target
|
|
|
Target |
| Routine |
92% |
2 days |
| Same Day* |
89% |
1 day |
| Emergency |
100% |
2 hours |
* The bulk of responsive repairs (95%) are same day repairs.
Annual Tenant satisfaction survey
Out of twelve measures the Association improved on 2006 scores in
seven and did less well in four. Here are a sample;
|
|
2007 |
2006
|
|
Overal satisfaction with the Association
|
94.5% |
86% |
Quality of the last repair
|
90% |
78% |
|
Good value for money
|
75% |
89% |
|
Satisfaction with repairs
|
85% |
80% |
|
Keeping tenants informed
|
85% |
99% |
|
Getting hold of the right person easily
|
95.5% |
87% |
Opportunities to participate
|
60% |
45% |
|
Were staff helpful
|
92.5% |
92% |
|
General condition of property (very and fairly
good)
|
75% |
69% |
|
Satisfaction with the area
as a place to live
|
72.5% |
62% |
* This scores combine te top two scores ( where the range is one to
five with one being the best ie 'very satisfied)
The survey was carried out in February '07.
Click here
for the full survey
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