Handbook contents

Download the full Tenant Handbook (PDF — 385kb)

Our policy
We are 100 per cent committed to treating every person we house or who applies to us for housing, fairly and equally. We apply the same principles to our staff and anyone else who applies to us for work. We have given a specific commitment to treat everyone fairly, regardless of ethnic origin, sex, disability, religious belief, sexual orientation or age.

To check that we actually uphold our policy, we keep records so that we can monitor our equal opportunities standards. If there is the smallest suspicion of unfair or biased treatment, we will carry out a thorough investigation. Where we find any evidence to support a claim, we will act promptly to put the situation right.

Complaints about harassment or discrimination
If you feel that we or any of the people we employ to work in or around your home, have discriminated against you on any of the grounds listed above, please complain to us. You should follow the official procedure for complaints which is set out in your tenants’ folder.

If you feel that you have been harassed because of any of the grounds listed above, either by our staff, any other person we employ or by another tenant, please tell us immediately. We will take this extremely seriously. If, having investigated your complaint, we find that it is justified, we will take immediate action. If you have been harassed by one of our tenants, we may evict them. If you have been harassed by an employee, they may well lose their job.