Cooker Hobs in your property
It has come to our attention that some tenants are still burning incense on their cooker hobs. We have requested that this is strictly avoided at all times. Burning incense on an electric hob causes severe damage and means that the hob has to be replaced.
It is noted that some of the new hobs were faulty and had to be replaced, however, the burning of incense that was found to be in evidence had also damaged the hobs beyond repair.
We would like to make all tenants aware that if they continue to burn incense on their hobs, the damage caused will be recharged to them. This can be very costly, so please do take note of this message.
We sincerely hope that tenants will ensure that they do burn incense or anything else on any of the appliances in their properties.
BEWARE BOGUS CALLERS - We have received reports of bogus callers, wearing high visibility yellow jackets that are NOT Apollo staff, knocking on our tenants doors asking to read electricity meters. When challenged (as all our meters are pre-pay) they leave the vicinity.
We are warning all of our tenants to take extra care. Do NOT give access to anybody you are uncertain about. Apollo staff will make prior arrangements with tenants to visit their flats.
DO NOT ALLOW ANYBODY IN YOUR HOME IF YOU DO NOT KNOW WHO THEY ARE OR WHY. You are prefectly entitled to ask for ID if you wish.
Please click here to see our Film. Ducane Housing Association is a specialist association providing homes for postgraduate students and key workers. Most of the students we house are from overseas and study at Imperial College.
The key workers are nurses, medical technicians and teachers working in the borough of Hammersmith and Fulham in West London and they comprise about 20% of our stock.
With over 30 year's experience, we can claim to be the first key worker housing association. Click here for more on our history.
The Association owns and manages over 260 homes, mainly in three local authority areas, Hammersmith & Fulham, Ealing and Camden.
Unlike many other housing associations, we provide furnished accommodation. We also have a much higher turnover of residents than many others and keep delivering excellent performance indicator results. Our maintenance service is provided by our direct labour force.
We have a reputation for providing high quality housing management and facilities management services. We also provide these accommodation and facilities management services for others. Click on the 'partners' menu bar above you can see some of the organisations we have worked with in the recent past.
Opening DayOn 8th August (2011), we celebrated an Opening Day to mark the half way point in the Modernisation scheme. We wanted to thank Apollo Property Services for getting this far in the project and also invited were the Mayor of Hammersmith & Fulham, Cllr Stainton, MP Andy Slaughter, Lender THFC, valuers, the HCA and CEO at Octavia Housing, (lead association for the grant bid and payment), and Amit Kakkad, representing tenants.On the day we happened to be "lifting" pods - the prefabricated flats, and after an inspection of two completed flats, colleagues were driven to a nearby restuarant for lunch.Here are some of the pictures:
Click here to see our Pod Lift videoClick here to see more on our performance indicators.
We will be re investing in our stock to meet and exceed the Decent Homes Standard. The Board of the Association has ambitious plans to radically improve the Du Cane Road 'estate'.
Tenants Satisfaction SurveyThe tenant's satisfaction survey for 2011 showed that 93.7% of Ducane tenants who responded to the annual survey were "very satisfied" or "fairly satisfied" with the overall service they received. See publication page for the download of our 2011 tenant's satisfaction survey. Located on "about us" on the top drop down bar.
2011 Annual ReportSee publications page for download of our 2011 Annual Report. Located on "about us" on the top drop down bar.